Customer Information Portal
TrueCIP (Customer Information Portal) is an online web application which offers an interactive customer experience. Customers have the ability to place water orders online and view up-to-the-minute customer account status. The TrueCIP software interactively communicates with TruePoint’s Operations and Revenue applications (TrueAIM and TrueBill), providing valuable online capabilities such as account history, including: orders, consumption, payments, outstanding invoices, and prior billings. Customers can interact with the Agency 24/7/365, receiving answers to many of their questions online with the ultimate objective of ‘self service, anywhere, anytime’. A number of progressive districts have already implemented TrueCIP for the benefit of their growers.
TrueCIP Features and Benefits
24 hours a day, 7 days a week, 365 days a year, from anywhere that you have internet access, you can:
- Place a water order
- Turn on water
- Make a change in the flow rate of a running turnout
- Order water off or cancel a previous order
- Know what orders have been submitted, those that are pending, and which have been approved
- Quickly see the status of all of your turnouts
View account information
- Know your base water supply allocation
- See any transfers in or out of your water account
- Know the total amount of water available to you for the water year
- Always be aware of the amount of water that you have used, by turnout, by month, and for the year-to-date
- See your remaining available water supply for the water year
- Download TrueCIP Overview
All deployed on a service oriented architecture platform utilizing the most current .NET technology. This delivers interoperability, scalability, and flexibility.
To request a demonstration or information about TrueCIP send a request to us here.