FOR IMMEDIATE RELEASE

Santa Monica Rent Control Board Adds Convenience Options for Customer Payments

Agency Engages TruePoint Solutions for InvoiceCloud’s Digital Payment & Customer Engagement

LOOMIS, Calif.—October 8, 2022: TruePoint Solutions, leading leading provider of government-focused professional services, permitting and licensing, and CIS/utility billing and irrigation management solutions, today announced that it has successfully implemented InvoiceCloud for payment processing at the Santa Monica Rent Control Board (SMRCB).

The Rent Control Board’s agency selected InvoiceCloud’s digital payment and customer engagement solution as a part of their ongoing strategy to optimize efficiency while providing a positive, stress-free experience for property owners and their managers. Leveraging their successful ongoing relationship with TruePoint Solutions, the agency engaged TruePoint to recommend and participate in the initiative to take on a full-featured, user-friendly payment processing solution that could integrate tightly with their existing operational software.

Now live with InvoiceCloud, SMRCB reports a notably improved experience for staff, property owners, and managers. InvoiceCloud has been integrated seamlessly with the agency’s Infor Public Sector (IPS) solution for managing accounts and operations and provides the appropriate visibility for staff and customers. When a payment is made, the information is immediately visible to staff through the agency’s dashboard, as well as to the customer in their portal.

“Overall, the integration process went smoothly with teams from InvoiceCloud and TruePoint working together to deliver a system that is configured to meet our needs,” said Jonathan Holub, the agency’s executive director. “Ultimately, success can be measured by the high acceptance rate of property owners who took advantage of the new, secure, and convenient payment method. Nearly half of all payments were made using InvoiceCloud the first year we introduced it.”

The addition of InvoiceCloud creates an easier process for customers to make payments and has a strong track record across organizations and industries of boosting paperless billing and online payments. It automates and streamlines the tasks and processes associated with payments, creating a smoother and quicker process for staff and customers alike. Customers can view all their payment information in their portal, as well as viewing and printing their own invoices. The real-time access through self-service has reduced the call volume in the office, further enhancing efficiency.

“We are thrilled to see the Santa Monica Rent Control Board enhance their customer payment experience with InvoiceCloud. Our online payment solution not only streamlines processes for staff and property owners but also drives significant results in efficiency and satisfaction. Together with TruePoint Solutions, we are committed to making digital payments accessible and user-friendly for everyone,” said David Nieves, Senior Director, Alliances at InvoiceCloud.

SMRCB issues nearly 4,000 invoices annually for their purview of over 27,500 rental units, which are billed annually. Before adopting InvoiceCloud, Agency staff needed to manually receive files and run nightly updates, which took an inordinate amount of time and effort.

“The Santa Monica Rent Control Board joins the growing number of agencies across the country that are taking action to leverage technology in improving their operations and the level of service they provide to their constituents,” states Nathan Morgan, Business Analyst at TruePoint Solutions. “We’re happy to partner with SMRCB to assist them as they continue to gain efficiency and fulfill their commitment of excellence to their community.”

About Santa Monica Rent Control Board
Santa Monica Rent Control was adopted by the voters in April 1979 in response to a shortage of housing units, low vacancy rates, and rapidly rising rents. The law was enacted to alleviate the housing shortage and to ensure that owners received no more than a fair return. The Rent Control agency is tasked with maintaining records of ownership and rents for all rent-controlled properties in Santa Monica, currently approximately 4,000 properties, including over 27,500 units. Learn more at https://www.santamonica.gov/departments/rent-control.

About TruePoint Solutions
TruePoint Solutions is a California-based software and services company focused exclusively on information technology solutions for local government agencies, water companies, and special districts. The TruePoint Solutions team holds decades of work experience with local government, designing, building, implementing, and supporting complex government applications. This depth of experience has given the TruePoint team keen insight into the needs of the industry. TruePoint Solutions products are fully browser-based and utilize the Microsoft .Net framework. TruePoint is a Microsoft partner and an Esri development partner. Learn more at www.truepointsolutions.com.

Media Contact
Juli Rose
TruePoint Solutions
(916) 293-1259
www.truepointsolutions.com

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