FOR IMMEDIATE RELEASE

TruePoint Solutions and InvoiceCloud Create Expanded Options for Utility Billing Market

BOSTON and LOOMIS, Calif.—August 16, 2022: TruePoint Solutions, developer and provider of leading utility billing and agricultural irrigation management solutions and professional services for the public sector, and InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services today announced that they have entered into an alliance agreement.

The alliance supports TruePoint’s strategy to provide its customers with a high degree of flexibility and efficiency in its software solutions, TrueBill and TrueAIM. InvoiceCloud offers a new model for utility and agricultural irrigation billing agencies to manage payments from their customers.

“We are proud to offer TruePoint customers a user-friendly billing and payment solution designed to improve their customer’s experience and operational processes,” says Paul Applegate, Vice President of Alliances and Business Development at Invoice Cloud. “With InvoiceCloud’s SaaS solution, TruePoint customers have access to the latest online payment options with an easy to implement, secure system they can trust.”

InvoiceCloud is known as a disrupter in the realm of payment platforms. Its robust set of features allow for a broader range of payment methods and extends beyond the limits of accepting and processing payments. InvoiceCloud leverages smart technology and communication functionality to identify and offer opportunities to billed customers, such as enrolling in paperless billing and issuing payment reminders and notifications. As a result, utility agencies’ customers enjoy a user-friendly experience for bill payment, fewer missed due dates, a reduced need to call the agency, and a greater likelihood of transitioning to paperless billing.

TruePoint Solutions recognized the opportunity to join with InvoiceCloud as a great addition to the options available with its TrueBill and TrueAIM solutions. TruePoint Solutions built its market-leading software on state-of-the-art technology to create simplified, highly efficient processes for utility billing and agricultural irrigation management agencies. The solutions earn top ratings for their dependability and flexibility to meet the needs of virtually any utility billing or irrigation agency. Additionally, both TrueBill and TrueAIM are hailed as game-changers among agencies for their ability to improve processes, streamline workflows, and boost customer satisfaction.

“We’re excited to partner with InvoiceCloud,” states Kent Johnson, CEO of TruePoint Solutions. “The extended functionality the platform provides to the payment component for agencies provides a seamless, enhanced experience for both the agency and their end customers. This partnership is a natural next step in the continuous advancement of TrueBill and TrueAIM.”

About InvoiceCloud
InvoiceCloud, an EngageSmart solution, is the leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 2,700 clients across the US and over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market.
www.invoicecloud.com/us

About EngageSmart
EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. Headquartered in Braintree, Massachusetts, EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud, HealthPay24 and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. EngageSmart serves more than 89,000 customers in the SMB Solutions segment and more than 3,200 customers in the Enterprise Solutions segment across five core verticals: Health & Wellness, Government, Utilities, Financial Services, and Giving. For more information, visit engagesmart.com and follow us on LinkedIn.
www.invoicecloud.com/us

About TruePoint Solutions
TruePoint Solutions is a California-based software and services company, focused exclusively on information technology solutions for local government agencies, water companies, and special districts. The TruePoint Solutions team has a phenomenal resume of work experience with local government designing, building, implementing, and supporting complex government applications. This depth of experience has given the TruePoint team keen insight into the needs of the industry.
www.truepointsolutions.com.

Forward-Looking Statements
Certain statements about EngageSmart’s business in this release are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 and are based on current expectations and assumptions that are subject to risks and uncertainties. All statements contained in this news release that do not relate to matters of historical fact should be considered forward-looking statements, and are generally identified by words such as “expect,” “intend,” “anticipate,” “estimate,” “believe,” “future,” “could,” “should,” “plan,” “aim,” and other similar expressions. These forward-looking statements include, but are not limited to, statements regarding the anticipated benefits and use of the InvoiceCloud platform and other statements that are not historical facts. These forward-looking statements are neither promises nor guarantees, but involve risks and uncertainties that may cause actual results and events to differ materially from those contained in the forward-looking statements. Actual results and events could differ materially from those anticipated in these forward-looking statements for many reasons, including, but not limited to, the following: our inability to sustain our rapid growth; failure to manage our infrastructure to support our future growth; our risk management efforts not being effective to prevent fraudulent activities; inability to introduce new features or services successfully or to enhance our solutions; inability to achieve or sustain profitability; failure to adapt and respond effectively to rapidly changing technology, evolving industry standards and regulations and changing business needs, requirements or preferences; real or perceived errors, failures or bugs in our solutions; intense competition; lack of success in establishing, growing or maintaining strategic partnerships; COVID-19 pandemic and its impact on our employees, customers, partners, clients and other key stakeholders; legal and regulatory risks; and technology and intellectual property-related risks, among others. Other important risk factors that could affect the outcome of the events set forth in these statements and that could affect EngageSmart’s operating results and financial condition are discussed in Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2021 and our Form 10-Q for the quarter ended March 31, 2022, as updated by our future filings with the Securities and Exchange Commission. Such statements are based on EngageSmart’s beliefs and assumptions and on information currently available to EngageSmart. EngageSmart disclaims any obligation to publicly update or revise any such forward-looking statements as a result of developments occurring after the date of this document except as required by law.

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Media Contact
Juli Rose
TruePoint Solutions
(916) 860-4609
www.truepointsolutions.com

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